About Us

Complaints Wales is a telephone and web based signposting service offering advice on how to complain about a public service.It was launched in 2011.

The complaints signposting service was originally an idea of the Welsh Government. The service is provided independently by the office of the Public Services Ombudsman for Wales.

As a relatively new service we want to know how we are doing and if there are ways we can do things better. Any feedback you would like to give on the Complaints Wales service would be welcome and can be sent through this website or email: ask@complaintswales.org.uk or by phoning 0300 123 1299.

More information about the Public Services Ombudsman for Wales can be found at www.ombudsman-wales.org.uk