How We Can Help

We provide an independent and impartial service to signpost your complaint to the organisation that provides the service that you wish to complain about, or to the appropriate independent complaint handler or ombudsman.

Our online complaint form will guide you so that your complaint can then be sent directly to the relevant public service provider/complaint handler. (Please be aware that the information that you provide will be sent to the organisation concerned via normal email transmission.)

It may be that you cannot find the organisation you want to complain about or the information you are seeking, or do not feel comfortable about completing the online form. In this case, contact our team who will be able to offer further help either by phone 0300 123 1299 or email: ask@complaintswales.org.uk

Please note: We can only provide you with information and advice on how to make your complaint. We cannot act as an advocate for you in relation to your complaint. We have details of organisations that may be able to help you in this regard.